⁉️ TROUBLESHOOTING

1. 🔄 Did you refresh the page?

Yes, actually refresh it.

2. 🔍 Did you check which tab you're looking at?

Make sure you're looking at the correct WO Dashboard / Work Order / Machine tab.

3. 📝 Did you fix the information in the correct place?

IMPORTANT: If you changed something on the actual Machine tab, QUIT DOING THAT! All changes need to be corrected on the Form Response tab (AKA the Source tab). Look in Row 2 of the problem column, does it show “#REF + Error: Array result was not expanded because it would overwrite data in {{CELL}}”? Yes? QUIT TYPING ON THIS TAB! Copy the text from that cell and paste it into the correct cell on whichever form tab it belongs on.

TECH BRAIN NOTE: The system pulls information from a source tab, therefore fixing the display tab does not fix the source data.

4. ⏱️ Did you give the system a minute?

If something is automated, don't immediately assume it's broken because it hasn't updated in approximately 0.0004 seconds. I know...it's hard...but I promise you can do it.

5. 🧪 Can you reproduce the problem?

Before texting Jeni:

• What exactly did you do?

• What did you expect to happen?

• What actually happened?

If the answer is "I don't know, it just isn't working," return to Step 1.

6. 🧠 Did you check whether you accidentally changed something?

Look for:

• Deleted/changed formulas

• Wrong dropdown selection

• Edited source information

• Filters accidentally applied

• Data entered in the wrong column

• Typo in the source data

• Something being entered on one tab when it belongs on another

7. 📸 THEN text Jeni

And when you do, include:

1. What you're trying to do:

>> "I'm trying to ______."

2. What happened:

>> "Instead, ______."

3. What you've already checked:

>> "I refreshed, checked ______, and verified ______."

4. 4. Screenshot:

>> Attach screenshot.

🚨 Emergency Jeni Contact

If you've completed Steps 1–6 and the system is still genuinely broken, congratulations! You have earned the right to text Jeni.

Final Note: If Jeni can diagnose the problem from your text before even opening the spreadsheet, you probably skipped Step 3.